Mostly, when my phone rings, it’s because something has broken somewhere. Or because someone wants to sell me something I don’t want.

I’m sure most IT managers can relate.

But sometimes my phone rings with a good news story, and it’s wonderful.

One example: this morning’s call from a teacher to tell me he was using Skype to include a student in his class despite being sick at home. It was his first time teaching via Skype, and he was chuffed.

I was, too. All those other calls are worth it when you get these.

I love my job.