Mostly, when my phone rings, it’s because something has broken somewhere. Or because someone wants to sell me something I don’t want.
I’m sure most IT managers can relate.
But sometimes my phone rings with a good news story, and it’s wonderful.
One example: this morning’s call from a teacher to tell me he was using Skype to include a student in his class despite being sick at home. It was his first time teaching via Skype, and he was chuffed.
I was, too. All those other calls are worth it when you get these.
I love my job.